Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Bankilx, your security and trust are our top priorities. This Fraud & Scam Protection Policy (“Policy”) explains how we protect you against unauthorized transactions, scams, and fraud — and outlines your responsibilities as a customer.
Bankilx monitors accounts 24/7 for unusual or suspicious activity.
We use advanced fraud detection tools, encryption, and two-factor authentication to safeguard your money.
Eligible unauthorized transactions may be reimbursed, subject to investigation and compliance with applicable laws.
You may be protected if:
Someone gains unauthorized access to your account and makes a transaction without your consent.
A transaction is processed incorrectly by Bankilx or its systems.
You report the unauthorized activity within the required timeframe (see Section 5).
This Policy does not cover:
Transactions you approved or authorized, even if you later dispute them.
Losses resulting from sharing your password, PIN, or device with others.
Scams where you willingly send money (e.g., romance scams, investment fraud, fake sellers).
Losses due to your failure to secure your account (e.g., not enabling 2FA).
Transactions made outside of Bankilx Services.
To reduce your risk:
Never share your login credentials or security codes.
Enable two-factor authentication (2FA) on your account.
Be cautious of unsolicited messages, emails, or calls asking for money or account details.
Verify sellers, businesses, or charities before sending funds.
Remember: Bankilx will never ask for your password or full payment card details.
If you suspect fraud or unauthorized use of your account:
Log in and change your password immediately.
Enable or re-enable two-factor authentication.
Freeze your account using the “Lock Account” feature in your Security Settings.
Contact us right away:
Report Form: https://bankilx.com/contact
Email: fraud@bankilx.com
Phone: +1 302 98 39 053 (24/7)
You must report unauthorized activity within [e.g., 60 days] from the date it appears on your statement.
Once reported, we will review the transaction(s) and may request additional information or documents.
If confirmed as unauthorized, funds will be reimbursed as required by law and our policies.
If determined to be authorized or resulting from negligence (e.g., credential sharing), reimbursement may not apply.
We will keep you informed throughout the process and provide a written outcome.
Bankilx’s liability for unauthorized transactions is limited as described in our Terms & Conditions.
Customers may be responsible for losses if they fail to report unauthorized activity promptly or ignore security best practices.
We may revise this Policy periodically. Updates will be posted with a new “Last Updated” date. Continued use of Bankilx Services indicates acceptance of the revised Policy.
If you have questions about fraud or scam protection:
Email: fraud@bankilx.com
Phone: +1 302 98 39 053
Address: 131 Continental Dr Suite 305 Newark, DE, 19713 US